Terms of Service

1 Who we are

Evnto is an online software-as-a-service platform that helps event organisers manage trader applications, pitch assignments, compliance documents and invoicing, and provides market traders with a portal to discover events, apply and manage their bookings.

These Terms of Service ("Terms") govern your access to and use of the Evnto platform, including our websites at evnto.co.uk and app.evnto.co.uk, our web application and any related services (collectively, the "Service"). Please read them carefully before using the Service.

2 Definitions

In these Terms, the following words have the meanings set out below:

• "Evnto", "we", "us", "our" means the operator of the Evnto platform, based in Walthamstow, London.
• "You", "your" means the individual or entity accessing or using the Service.
• "Organiser" means a user who creates and manages events on the platform.
• "Trader" means a user who applies to, and participates in, events listed on the platform.
• "Event" means a market, fair, festival or similar event published by an Organiser on the platform.
• "Application" means a Trader's request to participate in an Event.
• "Pitch" means a designated trading space within an Event, assigned to a Trader by the Organiser.
• "Trade Agreement" means a document setting out the terms on which a Trader is accepted to an Event, generated and managed through the Service.
• "Invoice" means a document generated by the Service on behalf of an Organiser and delivered to a Trader, reflecting agreed pitch fees or other charges.
• "Content" means any text, images, documents, data or other material that you upload, submit or transmit through the Service.
• "Subscription" means a paid plan granting an Organiser access to additional features, as described on our pricing page.

3 Acceptance of these terms

By registering for an account, clicking "Create Account", or otherwise accessing or using the Service, you confirm that you:

• are at least 18 years of age;
• have the legal capacity and, if acting on behalf of a business or organisation, the authority to enter into these Terms; and
• agree to be bound by these Terms, our Privacy Policy and our Cookie Policy.

If you do not agree to these Terms, you must not use the Service. If you are under 18, you are not permitted to create an account or use the Service.

4 Your account

You must provide accurate, current and complete information when creating your account and must keep that information up to date. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

You must notify us immediately at support@evnto.co.uk if you suspect any unauthorised access to or use of your account.

You may not share your account credentials with any third party or allow others to access the Service through your account, except where team member access is expressly permitted under your Subscription plan.

5 Organiser plans and billing

Organisers can access the Service under one of the following plans:

• Essential (free): Allows up to one upcoming Event at a time with a maximum of 10 accepted Traders. No charge applies.
• Premium (annual subscription): A charge of £74.99 per year, billed annually, providing unlimited Events, team members, advanced features and priority support.

Pay Per Launch is a one-time charge of £19.99 available to Essential plan users only. It unlocks advanced features for a single Event and is charged at the point of publishing that Event. Premium subscribers have all features included and are not charged a Pay Per Launch fee.

All prices are stated in pounds sterling and are inclusive of any applicable VAT unless stated otherwise. Payments are processed securely by Stripe. We do not store your card details.

Refunds: Pay Per Launch charges are non-refundable once an Event has been published. Annual Subscription fees are non-refundable after 14 days from the date of purchase, except where required by applicable law. If you cancel within 14 days of purchasing an annual Subscription and have not used the premium features, you may request a full refund by contacting us at support@evnto.co.uk.

We may change our pricing at any time. We will give you at least 30 days' written notice of any price increase before it takes effect. Your continued use of the Service after a price change constitutes your acceptance of the new pricing.

6 Trader access

Trader access to the Evnto platform is free of charge. Traders do not pay any fees to Evnto. By registering as a Trader, you agree to these Terms and acknowledge that:

• your Applications are subject to approval by the relevant Organiser, and Evnto has no control over whether an Application is accepted or rejected;
• pitch fees, deposits and other charges are set solely by the Organiser and are not collected by Evnto — any payments you make are made directly to the Organiser through arrangements outside the platform;
• Invoices you receive through the platform are generated by the Service on behalf of the Organiser and do not constitute a financial obligation to Evnto; and
• you are responsible for ensuring that any compliance documents you upload (such as insurance certificates or food hygiene certificates) are accurate, current and valid.

7 Invoices and payments between organisers and traders

The Service provides Organisers with tools to generate and send invoices to Traders. These invoices are issued by the Organiser and the Service acts solely as a tool to facilitate their creation and delivery. Evnto is not a party to any financial transaction between an Organiser and a Trader, does not collect payments on behalf of either party, and accepts no liability for any payment disputes between them.

Organisers are solely responsible for:

• the accuracy and legality of any Invoice generated through the Service;
• collecting any amounts due from Traders through their own payment arrangements;
• ensuring their invoicing and payment practices comply with applicable law, including consumer protection and trading standards legislation; and
• maintaining their own financial records.

Traders should direct any queries or disputes about an Invoice to the relevant Organiser directly. Evnto may provide factual information about platform activity to assist in resolving disputes but has no authority to adjudicate or enforce payment obligations between parties.

8 Acceptable use

You agree that you will not use the Service to:

• post or transmit any Content that is unlawful, fraudulent, misleading, defamatory, obscene, harassing or otherwise objectionable;
• impersonate any person or entity, or misrepresent your identity or your affiliation with any person or entity;
• attempt to gain unauthorised access to any part of the Service or to another user's account;
• use automated tools (including bots, scrapers or crawlers) to access or extract data from the Service without our prior written consent;
• transmit viruses, malware or any other harmful or disruptive code;
• use the Service in any way that could damage, disable, overburden or impair its operation or the experience of other users;
• engage in or facilitate any illegal activity, including but not limited to fraud, money laundering or tax evasion; or
• upload false, inaccurate or misleading compliance documents or business information.

We reserve the right to investigate suspected violations of this section and to take any action we consider appropriate, including removal of Content, suspension or termination of accounts, and referral to law enforcement authorities.

9 Content and data you upload

You retain ownership of any Content you upload to the Service. By uploading Content, you grant Evnto a non-exclusive, worldwide, royalty-free licence to store, process and display that Content solely to the extent necessary to provide the Service to you.

You represent and warrant that:

• you have all necessary rights, licences and permissions to upload and use the Content;
• the Content does not infringe any third-party intellectual property, privacy or other rights; and
• the Content is accurate and complies with all applicable laws and regulations.

We do not routinely monitor Content, but we reserve the right to remove or restrict access to Content that we reasonably believe violates these Terms or applicable law, without prior notice.

Any user may report Content they believe violates these Terms by contacting us at support@evnto.co.uk with details of the Content in question. We will review all reports and take action where we consider it appropriate. We are not obliged to remove Content solely because it has been reported, and we will not disclose the outcome of moderation decisions to the reporting party where doing so could affect another user's privacy.

10 Intellectual property

All intellectual property rights in the Evnto platform, including its software, design, trademarks, logos, documentation and database rights, are owned by or licensed to Evnto. Nothing in these Terms transfers any intellectual property rights to you.

You may not copy, modify, distribute, sell, lease, sublicense or otherwise exploit any part of the Service, nor may you reverse-engineer, decompile or attempt to extract the source code of any part of the Service, except where expressly permitted by applicable law.

The "Evnto" name and logo are unregistered trademarks of Evnto. You may not use them without our prior written consent.

11 Privacy and data protection

We take your privacy seriously. Our Privacy Policy sets out in full how we collect, use, store, share and protect your personal data. By using the Service, you confirm that you have read and understood our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Evnto is the data controller for all personal data held on the platform, including data provided by both Traders and Organisers.

Organisers are granted access to certain Trader data through the platform as a feature of the Service. This access does not make Organisers data controllers for that data — it remains under Evnto's control at all times. Organisers must use any Trader data they can access only in accordance with our Organiser Data Access Policy, which forms part of the agreement between Evnto and all Organisers.

12 Availability and changes to the service

We aim to provide a reliable and consistent service but we cannot guarantee that the Service will be available at all times or be error-free. We may need to suspend access temporarily for maintenance, security updates or technical reasons, and where possible will provide advance notice of planned downtime.

We reserve the right to modify, update or discontinue features of the Service at any time. Where a change materially and adversely affects your use of the Service, we will endeavour to give you at least 14 days' advance notice by email or in-platform notification.

13 Limitation of liability

To the maximum extent permitted by applicable law, Evnto's total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the Service shall not exceed the greater of:

• the total fees paid by you to Evnto in the 12 months immediately preceding the event giving rise to the claim; or
• £100.

In no event will Evnto be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, data, goodwill, opportunity or business, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

In particular, and without limitation, Evnto is not responsible for:

• the conduct, decisions or actions of any Organiser or Trader;
• any failure by an Organiser to pay amounts owed to a Trader, or vice versa;
• the accuracy or validity of any compliance document uploaded by a Trader; or
• any loss arising from your reliance on information or content published by other users.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

14 Termination

You may close your account at any time by using the account deletion feature within the platform or by contacting us at support@evnto.co.uk. Closure of your account does not entitle you to any refund of fees already paid, except as described in section 5.

We may suspend or terminate your access to the Service immediately and without notice if:

• you materially breach these Terms;
• we reasonably suspect fraudulent, abusive or illegal activity on your account;
• we are required to do so by law, court order or a regulatory authority; or
• we cease to offer the Service.

Where a breach is capable of remedy and is not urgent, we will give you 7 days' written notice before terminating, to allow you to address the issue.

On termination or closure of your account, your right to access the Service ends immediately. We will retain your personal data for 12 months following the date of closure or termination, after which it will be anonymised. During that period your data may be used to resolve disputes or meet legal obligations. See our Privacy Policy for full details, including our inactive account policy.

15 Disputes and governing law

We hope any issues can be resolved informally. If you have a complaint or concern, please contact us first at support@evnto.co.uk and we will make every reasonable effort to resolve it promptly.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of that part of the United Kingdom.

16 Changes to these terms

We may update these Terms from time to time to reflect changes to the Service, legal requirements or our business practices. We will notify you of material changes by email and by displaying a prominent notice within the platform at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must stop using the Service and may close your account.

The date at the top of this page indicates when these Terms were last updated. We recommend reviewing this page periodically.

17 Contact us

If you have any questions about these Terms, please get in touch: